Reference

What You Need to Know Before You Play

These terms govern how hoki855 operates for accounts in supported Indonesia regions — covering account use, wallet transactions via DANA, OVO, and GoPay, and what we expect from both sides.

Account RulesWallet Policy — DANA, OVO, GoPayRegion EligibilityUser RightsPolicy Contact
hoki855 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us About Policy Questions

If something in these terms isn't clear, or you need to raise a concern about your account or wallet transactions, our support team handles policy questions directly. Reach us through the channels below and we will respond through the same path you used to contact us.

Live Chat Start a live chat session from any page on hoki855. Our support team handles account and legal queries during active service hours.
Email Support Send your policy or account question to our support email address. Include your registered account ID so we can locate your record quickly.
In-App Help Open the help section through your mobile account. From there you can submit a ticket about wallet policy, DANA or OVO transaction disputes, or account access.
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Your account and wallet data are held only as long as needed to service your account and meet legal retention obligations. We do not sell or share your DANA, OVO, or GoPay details with third parties outside of transaction processing. Here is how we manage the key areas of account security and your rights as an account holder.

Data Retention We keep your account data for the period required by applicable regulations. Once that period ends and your account is closed, we remove identifying records in line with our retention schedule.
Cookie Use Cookies on hoki855 track session state and login status. You can adjust cookie preferences through your browser settings; disabling them may affect login and wallet flows.
Account Security Your account uses SSL encryption across login, deposit, and withdrawal steps. We recommend you never share your OTP or PIN — not even with support agents who will never ask for it.
Requesting Changes To update personal details, request a data export, or ask for account closure, contact our support team via live chat or email with your account ID and the specific request.

Common Questions About These Terms

These are the questions we hear most often about account rules, data rights, and policy contact. If your question isn't answered here, reach us through live chat or the email address in the support section above.

Access depends entirely on local law and your eligible region. We recommend confirming your region's status before opening an account; we cannot guarantee access in all areas.

Contact our support team via live chat with your account ID and the transaction reference. Disputes should be raised promptly; our team will review the wallet record and respond through the same channel.

We hold the registration details you provided, your wallet identifiers for DANA, OVO, or GoPay, and your transaction history. No additional data is collected beyond what is needed to run your account.

Yes. Send a deletion request to our support email with your account ID. We will process it in line with applicable retention obligations and confirm when the removal is complete.

We notify active accounts of material changes before they take effect. Continued use of your account after the notice period is treated as acceptance of the updated terms.

Your GoPay details are shared only with the payment processor needed to complete your transaction. We do not sell or pass wallet data to third parties for marketing or any unrelated purpose.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.